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Support

1. Problem: I’m unable to log into my account.

Solution: If you’re unable to log into your account, first check to make sure you’re entering your username and password correctly — remember, passwords are case-sensitive. If you’re still having issues, click on the ‘forgot your password’ link and follow the steps to reset your password. If all else fails, contact our customer service for further assistance.

2. Problem: My listing won’t upload to Amazon.

Solution: This could be due to a number of reasons. First, ensure that your product information aligns with Amazon’s requirements. This includes providing accurate product identifiers, avoiding prohibited keywords, and using high-resolution images. Also, verify that you have an active professional seller account. If you continue to face issues, reach out to our customer service team for assistance.

3. Problem: I’m having trouble understanding how to optimize my product listing.

Solution: Product listing optimization may be complex, especially for new sellers. We suggest you utilize our helpful guides, tutorials, and webinars to learn more about effective product listing. You can also reach out to our support team for any specific queries.

4. Problem: I cannot see my orders in the orders management section.

Solution: First, ensure you have synchronized your Amazon account with our system. Sometimes, orders may take a few minutes to appear, depending on Amazon’s processing times. Should the problem persist, contact our support team, and they will be more than willing to guide you through.

5. Problem: My inventory levels do not match with my actual stock.

Solution: This could happen due to various reasons. Ensure you have updated your inventory levels in our system. Alternatively, if you use Fulfilled by Amazon (FBA), make sure your inventory data is synchronized with our system. If the issue persists, please contact our support team.

6. Problem: I’m unable to adjust the product prices in batches.

Solution: To adjust product prices in batches, navigate to the inventory management page, select all the products that you want to adjust and enter the new price. If you face any difficulties, our support team is always ready to assist you.

7. Problem: I am unable to track advertisement performance.

Solution: To understand your advertisement performance, you need to navigate to the advertisement optimization page where you can see data like the number of impressions, clicks, cost per click, etc. If there are any discrepancies or you can’t access the data, kindly reach out to our support team.

8. Question: How can I renew the website after it expires for free?

Solution: When the free use of the website expires, continuing to use the website will automatically remind the user to subscribe to the website. If you are still experiencing problems, please consider using another payment method or contact our customer support for more assistance.